FAQs

image14

Are your services covered by health insurance?

  

This will depend on your policy; however most health insurers will approve assessment for health reasons. They will not usually approve assessment for purely educational reasons. Psychological therapy is often covered but your policy may have a 'cap' or limit of funding per year. You will need a doctors referral to us if you wish to claim on health insurance. We also accept self-payment. 

Can you guarantee confidentiality?

In such a small community, many people worry about this. Confidentiality to our clients is of utmost importance to us and is written into our Code of Ethics from our professional guidelines, and into our employment contracts for all employees no matter their role. Any breach of confidentiality would be a serious disciplinary matter in our staff team. Anonymity is harder to guarantee as our staff may have dual relationships (e.g. your children may attend the same school). However, our policy is that your clinician would never approach you outside of the clinic about a work related matter, and you would agree at your first session on the stance you would adopt should you ever meet unexpectedly.

Is Neuropsychological assessment really necessary?

Neuropsychological Assessments are sometimes requested by school or employers rather than yourself. We believe in doing only the minimum amount of testing required to answer the questions or concerns. Assessments can be incredibly helpful in working out what is causing a challenge for the individual, either emotionally, socially or developmentally. Without a thorough assessment, clear recommendations and intervention planning cannot be achieved.

Following the neuropsychological assessment, are you just labelling me/my child?

 An assessment is the best way to work out how to help. It may or may not result in a diagnosis, but our ethos is to provide not just diagnoses, but a clinical formulation; that is, an understanding of how/why the current challenge has arisen and what maintains the problem. From this foundation, we can make helpful recommendations about how to intervene, treat, support or accommodate the needs of the individual. 

.

.